Privacy Policy

Effective Date: September 18, 2025


Advanced Animal Care (“AAC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information across all our locations, including:

  • Advanced Animal Care – Emergency Hospital (Richmond, KY)
  • Advanced Animal Care – Richmond General (Richmond, KY)
  • Advanced Animal Care – Berea (Berea, KY)
  • Waco Animal Hospital (Waco, KY)


Information We Collect

We may collect personal information in the following ways:

  • Forms You Submit – such as referral forms, patient history forms, or other online submissions (name, contact information, patient details).
  • Appointment Scheduling – information you provide through our third-party scheduling partner, PetDesk.
  • Analytics Tools – non-identifiable data such as browser type, device type, location, and site usage via Clicky and Google Analytics.


How We Use Your Information

We use collected information to:

  • Schedule and manage appointments.
  • Respond to inquiries and provide veterinary services.
  • Process referrals from other veterinarians.
  • Improve our website and services.


Third-Party Services

We partner with trusted third parties to support our services:

  • PetDesk (Appointment Scheduling): When you schedule an appointment through PetDesk, your information is processed by PetDesk and subject to their Privacy Policy and Terms of Service. We encourage you to review PetDesk’s policies to understand how they handle your data.
  • Analytics (Clicky & Google Analytics): We use analytics providers to track website usage and performance. These services may collect anonymized data such as IP addresses, browser type, and device information.

We are not responsible for the privacy practices of third-party providers, but we only partner with vendors that adhere to industry standards for data protection.


Cookies

Our website may use cookies to enhance user experience, track website performance, and understand user interactions. You may disable cookies in your browser settings, but some site functionality may be affected.


Data Security

We take reasonable measures to protect your information; however, no method of electronic storage is 100% secure.


Your Choices

  • You may request correction or deletion of personal information submitted through forms.
  • You can opt out of Google Analytics tracking with Google’s opt-out browser add-on.


Contact Us

For privacy-related questions, contact:
📧 john@advancedanimalcare.com
📞 (859) 625-5678