Our Culture


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Who We Are

We strive to be a hospital where doctors and support staff say, "I love to come to work!"vet meeting

Advanced Animal Care opened in 2008 as the area's first 24 hour animal hospital. We're growing with a team of new graduates and experienced veterans. This one-owner hospital has a small practice, non-corporate feel, with the resources of a larger practice.

When we decided we wanted to be a place where the staff say, "I love to come to work", we knew we had to make changes to support our goal. The first step was to talk about the culture. We didn't want one person to decide and force good culture on the entire team; so instead, we let our staff decide! We scheduled a "required attendance" staff meeting where we all put our heads together and talked about who we want to be. From our Kennel Technician to our Chief of Staff, every voice was heard when it came to determining the culture goals we live by. Here is what we came up with:

  • Teamwork- Have each other's backculture
  • Respectful Communication- Knowing what to say and how to say it 
  • Do unto others- Treat others the way you would want to be treated 
  • Positive solution based work environment- Doesn't find problems, finds answers 
  • Commitment to growth and best medicine- Dedication to increasing skills and knowledge

Our entire staff signed the culture poster that now hangs in our break room. 


Break Room 

We also knew that we couldn't just say we want to have a good culture without actively trying to pursue it. So we decided to make even more changes, starting with our break room. We knew our staff needed a place to get away and take a real break. The break room is the place where we keep our "Culture Box" which is where the staff can nominate each other if they see others living out break room the culture values (a winner is selected each month out of those nominated for a prize). 

The break room also is the hub of many culture building activities. The room is fully stocked with snacks and is meant to be a safe haven for staff to leave encouragments, culture challenges and recognition for each other. 

 

 

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Events

Our goal is to connect with the community we serve on a deeper level through one on one interaction at local events. We participate in multiple events throughout the year and we hope to one day host community events of our own. Every year we go to Madison Kindergarten Academy  and pass out candy for Halloween. We also run the Daniel Ellis 5K as a team building experience, it is okay if you don't like to run, we also host a booth at the event! Each year two staff members are selected to attend the PSIvet Conference which is a weekend long conference where we explore topics on finance, human resources, technology and practice analytics, marketing, operations, succession planning, communications, and more. 

As well as events we also try to enter into as many giveaways and competitions as possible for our team. We won a huge Genius Vets Giveaway on Facebook during Vet Tech Appreciation Week. 

 

 

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Advanced Animal Care Annual Awards Banquets awards

Each year we reconginize every staff member from all four locations with a catered awards banquet. In 2020 we celebrated our fifth annual awards banquet with over 90 people including staff and their families! 

awardsAll awards are based on our culture values and recipients of the awards become "Top Dogs" at the hospitals and have a special jacket that shows that they were a Top Dog Award winner. There is one award called the J.E.D.I. Award given out each year and the winner receives a lightsaber and a plaque that goes in the break room for the entire year. The winner of the "Just Effing Do It" award encompasses a list of values that sets them apart, therefore becoming our JEDI. There is always a lot of really exciting giveaways, amazing food, and awards that showcase our staff's talents. We love appreciating our staff in this way every single year.

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Our Team 

 

 

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